Terms and Conditions

Last Updated: February 24, 2025
Welcome to ProjectGenius ("we," "us," or "our"). These Terms and Conditions ("Terms") outline the rules for using our website, projectgenius.pro, and associated services ("Services"). By accessing or using our platform, you confirm that you have reviewed, understood, and accepted these Terms. If you do not agree, we kindly ask that you refrain from using our Services.

1. Acceptance of Terms
By accessing our Services, you agree to abide by these Terms and any future updates we implement without prior notice. Continued use of our platform confirms your acceptance of any modifications made to these Terms.

2. Eligibility
Our Services are designed exclusively for individuals aged 18 or older. By using our platform, you affirm that you meet this age requirement and have the legal capacity to agree; if you represent an organization, you further confirm that you have the authority to bind that entity to these Terms.

3. Account Registration and Security
Certain features require account registration, during which you must provide accurate and current information. You are responsible for safeguarding your login details and promptly notifying us of any unauthorized access, as we cannot be held liable for any losses stemming from compromised account security.

4. Use of the Service
License: We grant you a limited, non-transferable license to access and utilize our Services for personal, non-commercial purposes, in accordance with these Terms.
User Responsibilities: You agree to refrain from any actions that could overload or disrupt our systems, engage in fraudulent activities, or misuse our platform’s content without prior written consent.

5. Payments and Refunds
Access to certain premium features is facilitated via a token-based payment system. By purchasing tokens, you agree to the pricing and terms detailed on our website, and refunds are generally not available unless mandated by law.

6. Intellectual Property Rights
All materials on ProjectGenius—including text, graphics, logos, images, and software—are owned by us or our licensors and are protected by intellectual property laws. Unauthorized modification, reproduction, or distribution of any content is strictly prohibited and may result in legal action.

7. Disclaimers and Limitation of Liability
No Warranty: Our Services are provided "as-is" and "as-available," without guarantees regarding continuous availability, accuracy, or security; any advice offered by our AI is solely for informational purposes and should not substitute professional advice.
Liability Limitation: ProjectGenius and its affiliates are not liable for any indirect, incidental, or consequential damages resulting from your use, inability to use our Services, or any data breaches.

8. Indemnification
You agree to indemnify and hold harmless ProjectGenius, its employees, directors, and partners from any claims, damages, or expenses arising from your use of our Services or any breach of these Terms.

9. Governing Law and Dispute Resolution
These Terms and Conditions are governed by and construed in accordance with the laws of Czech Republic. Any disputes will be resolved exclusively in the courts of Czech Republic.

10. Termination
We reserve the right to suspend or terminate your account if you breach these Terms or engage in any behavior that negatively impacts other users, our platform, or our reputation.

11. Miscellaneous
If any portion of these Terms is deemed unenforceable, the remaining provisions will continue to apply. Our inaction on enforcing any part of these Terms does not waive our right to enforce them in the future.
By using ProjectGenius, you confirm that you have read, understood, and accepted these Terms; if you have any questions, please reach out to us at info8@alltrademarket.com.

12. Complaints and Disputes Policy

1. Purpose
This Complaints and Disputes Policy sets out how Alltrade Marketplace s.r.o. (“the Company”, “we”, “our”, “us”) manages customer complaints and dispute resolution in a fair, transparent, and timely manner. We are committed to ensuring a high level of service quality and maintaining trust in all digital services we provide.

2. Scope
This policy applies to all users, clients, and partners who use or interact with our digital services, websites, or AI-based tools, including but not limited to ProjectGenius and other products operated by Alltrade Marketplace s.r.o.

3. How to Submit a Complaint
Customers can submit complaints by any of the following means:
• Email: info8@alltrademarket.com
• Mail: Alltrade Marketplace s.r.o., Vlkova 532/8, Žižkov, 130 00 Praha 3, Czech Republic
When submitting a complaint, please include:
• Your full name and contact details
• The nature of the complaint and any relevant evidence (e.g. screenshots, correspondence)
• The date on which the issue occurred

4. Acknowledgment
We will acknowledge receipt of your complaint within 5 business days and provide a reference number for tracking.

5. Investigation and Resolution
• All complaints are investigated objectively and confidentially by our internal compliance team.
• We aim to provide a final response within 30 days. If additional time is required, you will be informed in writing.
• Possible outcomes include resolution, refund, service correction, or an explanation of the Company’s position.

6. Escalation
If you are not satisfied with our resolution, you may escalate the dispute by contacting:
• Supervisory Authority:
Czech Trade Inspection Authority (Česká obchodní inspekce – ČOI)
https://www.coi.cz/en/
For online transactions, you may also use the EU Online Dispute Resolution (ODR) Platform:
https://ec.europa.eu/consumers/odr

7. Confidentiality
All complaints and disputes are handled in strict confidence. Personal information is processed in accordance with our [Privacy Policy] and applicable data protection laws (including GDPR).

8. Continuous Improvement
We review complaint data regularly to identify patterns, improve service quality, and enhance user satisfaction.
A post from bzcompany2 on COI provided by: https://coi.gov.cz

13. Contact Us
For questions or concerns about these terms and Conditions, please contact us at info8@alltrademarket.com.

The website is operated under AllTrade Market Place s.r.o., a company with registered number: 216 37 059, having its registered address at Vlkova 532/8, Žižkov, 130 00 Praha 3.
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